Administrator - Service Operations

Reporting to Area Manager Customer Service and Logistics, the Administrator – Service Operations you'll be responsible for ensuring our showroom and retail areas are well-presented, organised, and customer-focused while providing exceptional service to customers and internal stakeholders.

Roster: Monday – Friday offering either a 6.5- or 8.5-hour day excluding meal break

Location: Perth Precinct

What you’ll do:

• Delivering exceptional front-of-house customer service

• Assisting customers with product enquiries and purchases

• Maintaining showroom presentation and visual merchandising standards

• Supporting stock control and stocktaking activities

• Processing orders and coordinating inventory requirements

• Assisting with branch administration and store documentation

• Participating in store meetings and supporting operational activities

• Working closely with the branch team to ensure a seamless customer experience

What you’ll bring:

• Experience in customer service, retail, hospitality or a similar customer-facing environment

• Strong communication and interpersonal skills

• A passion for delivering exceptional customer experiences

• Experience with stock management, stocktaking or inventory processes

• Good administrative and organisational skills

• The ability to multitask and manage competing priorities

• A proactive and team-oriented approach to work

• Knowledge of retail or shop-front operations

• Visual merchandising experience

• Parts, warehousing or inventory exposure

• Experience supporting ordering or purchasing activities

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.

• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.

• Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.

• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

• With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

• At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6335