(GBR-Birmingham) Client Account Manager and Contractor Relationship Lead

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Start Here. Grow Here.

Are you ready to hold a pivotal role and sit at the heart of our key clients and contractors within the Grid Modernisation sector?

This high-visibility position is not just about maintaining relationships; it's about driving growth and influencing AECOM’s internal strategy through innovative sales and business development leadership . You'll be a strong, visible leader who is able to inspire, motivate and build teams, and communicate effectively. You will be the primary contact for AECOM's relationships across selected Grid Modernisation accounts which are strategically important at a regional business line level.

You will have responsibility for developing, growing and sustaining our business working across our company to offer solutions that deliver, using all our relevant capabilities and local and global expertise. Bringing the best of AECOM to the client, on time, every time.

_Here's what you'll do:_

+ Be accountable for meeting key growth business plan objectives for their client and contractor portfolio.

+ Support Capture Managers to win and project managers to deliver the large programs of work.

+ Aim to raise AECOM’s profile and brand with our clients and across the energy sector through adding value, delivering innovation, and being a voice in the sector.

+ Drive sustainable and profitable growth.

+ Connect internal teams to the client vision and ensure the team is client focused to enable our clients to get the best AECOM experience every time.

+ Mentor other team members in building strong relationships across the organization.

+ Be accountable for AECOM’s overall financial success with the client in partnership with Project Leadership.

+ Establish effective management processes to ensure high-quality delivery, technically excellent client service experience.

+ Identify areas of high risk and pro-actively takes actions to positively impact outcomes.

+ Manage consistent approaches to working with the client.

+ Identify long-term and disruptive trends in their area of expertise.

+ Champion for ethnical and safe working practices.

+ Manage AECOM business development activities within the client.

+ Lead the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements within the account.

+ Drive growth within the pipeline of potential projects and repeat work

+ Monitor client projects to ensure high-quality delivery, technical excellence and consistent client service experience.

+ Identify evolving resourcing needs for client portfolio and escalates within the energy sector

+ Ensure high levels of client satisfaction by addressing concerns, providing solutions, and maintaining regular communication.

+ Be recognised by clients as a primary contact with AECOM

+ Develop client contacts and networks within the client’s business and meets client contacts regularly.

+ Work effectively with colleagues in the Strategy, Marketing and Communications teams to maximize the end-to-end approach to client development and work winning.

+ Develop a network across the AECOM business to learn and share the best practice client account management approach.

+ Perform and promote the leadership behaviours enshrined in the AECOM core values – Collaborate, Innovate, Deliver, Sustain, Thrive, Safety, Ethics & Quality.

Driving excellence.

At AECOM, we are dedicated to fostering a culture of innovation and collaboration within our Transmission and Distribution team. We believe that technology should empower you so that you can focus on creative problem-solving, successfully manage complexity and deliver exceptional results. By embracing advanced automation tools, we seek imaginative thinkers who are excited about leveraging these tools to drive efficiency and enhance our projects. Join us in shaping the future of infrastructure, where your unique insights and creativity will play a vital role in our success!

Enjoy the Perks.

At AECOM, you'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days.

Qualifications

Ready to push the limits of what’s possible?

We're looking to hire outstanding leaders with extensive and relevant Grid Modernisation experience at a senior level, in a fast-paced and complex commercial environment. You'll be highly strategic with outstanding customer engagement, strong business acumen and the emotional intelligence to lead to achieve full potential while navigating a complex customer ecosystem.

_Here’s what we’re looking for:_

+ As a contractor relationship lead within the Energy business line, you will build on our existing relationships with key Tier 1 contractors. This will require an in-depth understanding of how our transmission & distribution network operators work with their Tier 1 contractors.

+ Experience of operating at a senior level within either infrastructure advisory, or a comparable consulting / professional services or engineering business managing client accounts into the Energy sector.

+ In-depth knowledge of the Grid Modernisation sector.

+ Strong commercial acumen with an inquisitive and curious mindset.

+ A natural networker, comfortable engaging with Government and clients and speaking at relevant industry events.

+ Experience must demonstrate sales production metrics, demonstrated skills in business development strategy, team leadership, client discovery and development of compelling value propositions that meet client’s needs.

_Ideally you'll have:_

+ Bachelor’s degree in Business, engineering, energy, or a related field.

+ Previous experience in working with grid modernization clients.

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at ReasonableAccommodations@aecom.com. At AECOM, we value everyone's unique contributions and perspectives.

If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!

Additional Information

Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. **_To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of emp